Privacy policy

This policy explains how Rahi (“we”, “us”) handles personal data when you visit rahi.club, ask for a demo, or use the Rahi product. If you have a question, write to hello@rahi.club.

1. Who this policy covers

• Website visitors and people who request a demo. For this data, Rahi decides how it is used.
• Operator staff who use the Rahi dashboard or captain mode. Rahi decides how account data is used to provide the service.
• Travellers invited to a trip by an operator. The operator decides why traveller data is collected and is responsible for it; Rahi processes it on the operator's behalf. The operator's own privacy notice also applies.

2. What we collect

When you request a demo

Your name, company, work email, phone number, the kind of trips you run, how many departures you run a month, any message you send, the time you gave consent, and a one-way hash of your IP address used to prevent abuse of the form.

When you visit the website

We do not use advertising or tracking cookies. If we enable Cloudflare Web Analytics, it measures page views without cookies. Our hosting provider processes technical data such as IP addresses to deliver and protect the site.

When you use the product

Account details, trip data, and for travellers: phone number, emergency contact, location during the trip window, uploaded documents and payment status recorded by the operator. Our security page explains how each of these is protected.

3. Why we use it

• To respond to your demo request and follow up about Rahi.
• To provide the Rahi service to operators and their travellers.
• To keep the service and website secure and prevent abuse.
• To meet legal obligations.

We do not sell personal data, and we do not use traveller data for advertising.

4. Consent

We rely on your consent to use the details you give us in the demo form. You can withdraw consent at any time by writing to hello@rahi.club; we will stop contacting you and delete your details unless we must keep them by law.

5. Sharing

We share personal data only with service providers who help us run Rahi, listed on our security page, and only for that purpose; or where the law requires it.

6. How long we keep it

• Demo requests: for as long as we are in conversation with you, and then deleted on request or when no longer needed.
• Traveller location history: deleted within 7 days of trip end.
• Other product data: for as long as the operator's account is active, or as the operator instructs, unless the law requires longer.

7. Security

We protect personal data with access controls, encryption of documents at rest, short-lived links to files, and isolation between operator accounts. Read more on our security page.

8. Children

The website and demo form are for businesses, not children. For trips with travellers under 18, guardian consent is captured in the product and precise location is visible to staff only during itinerary hours.

9. Your rights

You can ask to access, correct, update or erase your personal data, withdraw consent, and nominate someone to exercise these rights for you. Travellers should usually contact the operator who invited them first; you can also write to us and we will help. We respond within the time the law requires.

10. Grievances

For any concern about how we handle personal data, contact our Grievance Officer at hello@rahi.club. If you are not satisfied with our response, you may complain to the Data Protection Board of India.

11. Changes to this policy

We will update this page when our practices change and change the date at the top.